Privacy Policy

1. Who We Are

Fenomenbrand SRL (“FENOMEN”, “we”, “our”) is a company registered in the Republic of Moldova. We operate the website fenomenbrand.store and are the data controller for your personal information.

Contact: privacy@fenomenbrand.store

2. Information We Collect

We collect the following types of information:

• Order information: name, email, shipping address, phone number
• Payment information: processed securely by Stripe — we never store your card details
• Usage data: pages visited, device type, browser — collected via Google Analytics (anonymized)
• Communication: emails and messages you send us

3. How We Use Your Information

• To process and fulfill your orders
• To send order confirmations and shipping updates
• To respond to your inquiries and support requests
• To send marketing emails (only with your consent; you can unsubscribe at any time)
• To improve our website and services

4. Data Sharing

We share your data only with:

• Stripe — payment processing
• Shipping carriers — to deliver your orders
• Google Analytics — website usage analytics (anonymized)

We do not sell your personal data to third parties.

5. Cookies

We use essential cookies for cart functionality and preferences. Analytics cookies are used only with your consent. You can manage your cookie preferences at any time through our cookie banner.

6. Your Rights (GDPR)

If you are in the EU/EEA, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at privacy@fenomenbrand.store

7. Data Retention

We retain order data for 5 years for accounting and legal purposes. Marketing data is deleted upon unsubscription. Analytics data is retained for 26 months.

8. Security

We use industry-standard security measures including HTTPS encryption, secure payment processing (Stripe PCI-DSS compliant), and access controls to protect your data.

9. Changes

We may update this policy from time to time. Changes will be posted on this page with an updated date.